Interstate Hotels and Resorts are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

The reservations coordinator is responsible for the individual and group reservations of the hotel: management of room inventories, room blocks and individual reservations.

Our guests expect you to have a smart, neat appearance which reflects the highest standards of Marriott. Attitude should be one of confidence and professionalism whilst recognising that customer satisfaction is of paramount importance. Environmental awareness and sustainability are of importance to the entire operation. This individual will recognise that team effort and excellent communications skills are the keys to success.

MAIN RESPONSIBILITIES :

Answering telephone calls and detecting clients needs;
Making appropriate offers following to the requests following rate guidance from revenue management
Making correct bookings for individual clients as well as groups into the Marsha reservations system and the PMS
Follow up of options, deposits and commission payments;
Setting up and monitoring billing arrangements;
Check and compare at all times the competition;
Welcoming clients in the hotel and doing site inspections;
Assists Revenue Management to maximize room revenue and yield penetration.
Form an active partnership with the other Interstate managed hotels in the market on order to cross sell effectively.
Assist in other sales related tasks, projects, actions, promote the hotel facilities outside the hotel during sales calls, fairs, sales blitz, cold calls and other commercial actions and projects.
Administration: all kinds of general administration.
Prepare arrivals by checking credit card guarantees and timings of group arrivals & departures.

As part of the Aimbridge / interstate family, you will have access to a suite of benefits that include

Market leading DKV hospitalisation insurance
Daily meal vouchers and eco cheques
Access to all online trainings and Horecaforma trainings
Hotel discounts with Staff rates and up to 50% discount on food & beverage and spa.

Address:
Korenlei 10
9000 Gent

Interested? Click APPLY and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…