Who are we?

Interstate Hotels and Resorts are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

A day in the life of…

As a Night Receptionist, you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is delivered at all times.

Your role will also include:

Ensuring a smooth check in/out process for all guests at all times, in line with brand standards
Being fully conversant with the facilities, services and special promotions offered by the hotel
Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
Ensuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
Ensuring a correct night audit
Comply with hotel security, fire regulations and all health and safety legislation

To be successful in this role, you must be able to multitask effectively whilst delivering excellent customer service. Ideally you will have experience within a similar role in a branded environment, however full training will be given.

What is in it for you?

As part of the Aimbridge / interstate family, you will have access to a suite of benefits that include

• Market leading DKV hospitalisation insurance
• Daily meal vouchers and eco cheques
• Access to all online trainings and Horecaforma trainings
• Hotel discounts with Staff rates and up to 50% discount on food & beverage and spa

In return we have an industry leading salary and benefit package. We pride ourselves on investing in your ongoing career development within this fantastic brand, working in partnership with Interstate Hotels & Resorts.

Residence Inn
AKKERHAGE 2a
9000 Gent

Interested? Click APPLY - Front Office Agent and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…