Nestled within the walls of a 15th-century monastery in the heart of Antwerp, Botanic Sanctuary Antwerp represents a distinctive blend of historical heritage and contemporary sophistication. As a five-star superior hotel and proud member of The Leading Hotels of the World, we provide our guests with more than a place to stay — we craft meaningful and unforgettable experiences.

Featuring 108 luxurious rooms and suites, five Michelin-starred restaurants, the award-winning Botanic Health Spa, and exclusive event venues, we are dedicated to delivering unparalleled quality and service. Our vision? To be the destination for remarkable experiences, where every guest feels genuinely seen, valued, and warmly welcomed.

At Botanic, we are driven by passion, excellence, and personal attention to detail. Are you ready to become part of a team that elevates hospitality to an art form? We are currently looking for an outstanding individual to join us as: Guest Service Agent

• Welcoming guests with a genuine smile and a personal approach, you are the face of the hotel.
• Smoothly and professionally handling guest check-ins and check-outs using our reservation system, with keen attention to detail and the guest experience.
• Acting as the first point of contact for questions, requests, and suggestions whether by phone, email, or in person.
• Providing high-end concierge services, from booking restaurants and taxis to offering tips on diamond boutiques, museums, and the city’s hidden gems.
• Advising guests on cultural highlights, local events, and exclusive experiences to ensure their stay is truly unforgettable.
• Accurately and discreetly managing administrative tasks, payments, and billing — your precision and integrity are second nature.
• Logging and following up on special guest requests and VIP arrangements with care and attention.
• Addressing and resolving complaints or concerns with empathy and a solution-focused mindset — you see every challenge as an opportunity to exceed expectations.
• Assisting with room service deliveries, basic night reception tasks, or welcoming late arrivals when needed.
• Supporting the doormen and porters with luggage handling, guest escorts, and transfers.
• Being proactive in the lobby, approaching guests to offer assistance and ensure their needs are anticipated — making them feel truly seen, heard, and appreciated.
• Ensuring seamless communication with other departments (housekeeping, F&B, technical service and SPA) to guarantee a flawless guest experience.
• Staying informed about internal hotel activities, spa offers, meeting rooms, and events in order to provide relevant information to guests.
• Contributing to a warm, guest-centered, and luxurious atmosphere where every guest feels recognized and special — from arrival to departure.
  

• You have proven experience in a similar role within the hospitality industry, preferably in a four- or five-star hotel.
• Holding a degree from a hospitality-focused college or university is a strong asset.
• You present yourself in a well-groomed and spontaneous manner, with a professional and welcoming attitude.
• You are solution-oriented, remain calm under pressure, and maintain an overview during peak moments.
• You are driven and ambitious, with the ability to consistently exceed guest expectations.
• You work in an organized and accurate way, especially when handling payments, reservations, and administrative tasks.
• You are a team player who also functions well independently and is not afraid to take initiative.
• You are flexible and have a hands-on mentality: willing to roll up your sleeves and get things done.
• You are familiar with (or quick to learn) reservation and POS systems.
• You have excellent command of English and Dutch; knowledge of French and/or German is a plus.
• You are a good listener, speak with flair, and act with empathy.
  

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.