We are the proud team of one of the most vibrant, modern and eco-friendly hotels in the EU quarter of Brussels – the Thon Hotel EU. We are dedicated and passionate about providing a high level of personalised service to our guests and always add colour to their day, while making sure that we make the most out of every day… and every stay

As a Front Office Manager you will be responsible for an efficiently & effectively operated department. You will have different tasks linked with the operational front of the house part with check-in, check-outs, guests requests and guests complaints handling & communications with different departments inside the hotel and also with the head office teams on group level. As a manager, you will ensure the smooth running of the department on short and long term. People management such as supervising and motivating your team, hiring new staff, training, scheduling, time tracking, conducting annual reviews and organizing teambuilding activities. Happy employees create happy customers. You will make sure your team has the necessary information, training and tools to deliver the excellent quality service to our guests. When needed, you will set up procedures. You will respect the different targets set by the management in terms of guest satisfaction, staff motivation and budget figures. You know how to prioritize in case of stressful situations and how to be resilient. On a regular basis, you will perform shifts as Manager on Duty (guest handling, operational support to all departments, safety & security checks, etc.) also during weekends and bank holidays. This above list of tasks and responsibilities is not exhaustive.

You are an experienced Front Office Manager with a passion for leading the Front Office. Communication and developing your team are your key strengths. You are a person that thrives in a hectic and quickly changing work environment. It plays in your favor if you have experience with Opera. Do you love multitasking, problem solving and use your different languages on a professional level? Come join us!

• Full Time
• Flexible

Interested..? Please apply through this link => APPLICATIONS


Thon Hotel EU
Hans van der Biesen
Wetstraat 75
1040 Brussels