Ready to take the next step in your career and Go Beyond?
Interstate Hotels & Resorts are now looking for a Front of House Manager to join the team at Holiday Inn Express Ghent.

As Front of House Manager you will be responsible for Meeting and Events and for the smooth operation of both Reception and Housekeeping. You will work closely with the General Manager to deliver an amazing guest and employee journey supported by brand standards. We work together as one team. Hence you are not afraid to roll up your sleeves and support your colleagues to enhance a memorable experience throughout the hotel.

The ideal candidate is famous for its hospitable mindset and proven track record as an inspiring leader who enjoys coaching and empowering team members and who takes pride in meeting and exceeding expectations as one team.
You are the main point of contact for our housekeeping manager and Font Office assistant manager and you ensure that everyone feels valued and is part of our team.

Your most important tasks will be:

• Creating a joyful work environment for team members with your great sense of humor and motivational encouraging way of managing FO and HK.
• Meeting and events: Handling reservation requests, commercial follow-up of contracts, first point of contact for guests, discussion with operational departments, financial and
• commercial follow-up and after sales, reporting, Yield management and billing.
• Educating and motivating the team in achieving great guest experiences by ensuring service is delivered in a consistent way.
• Pro-actively seeking for solutions and opportunities to ensure our guest experience feels natural and seamless.
• You are confident in your communication and ensure that information reaches the different teams on time and with the right tone of voice.
• Accurate handling of privacy sensitive information and the handling of financial transactions is familiar to you and you always adhere to the rules attached to this

To be successful in this role you will have experience in a managerial role within the hospitality industy, preferrably in a branded property. It is essential that you have experience working with a Central Reservations System and have excellent communication skills.

In return we have an industry leading salary and benefit package. We pride ourselves on investing in your ongoing career development within this fantastic brand, working in partnership with Interstate Hotels & Resorts, the Global third-party management company of choice.

Holiday Inn Express Gent
Akkerhage 2 9000 GENT

You can apply only via this link: APPLY Front of House Manager