Clockwise provides well-designed, contemporary private offices, shared workspaces and meeting rooms with brilliantly flexible membership plans.

Clockwise is expanding within the EU and UK. Our footprint in Belgium is set to expand in 2024 with the addition of our first building in Antwerp set to open in Q2.
The overarching metric of success is outlined within the balance score card, which defines commercial, compliance and wider objectives which the assistant manager joins in the successful completion of.
Ultimately, the role of assistant manager is responsible for the support of the community manager and location team and carries personal responsibility for a variety of tasks. The role demands strong operational focus with the ability to support/play an active role in the achievement of our sales and commercial objectives.
Assuming responsibility for the site in the absence of your manager and covering colleagues in their absence, our assistant managers have the skill set to manage all aspects of our buildings.

OBJECTIVES OF ROLE

• Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoption
• Achieve, with your team, the location’s balance score card objectives.
• Deputise in the absence of your general manager and provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)
• Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
• Participate in the Clockwise growth strategy through sharing of leads, ideas and best practice and new location openings support

RESPONSIBLITIES
Trading & Business Performance

• Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.
• Issue licenses within the framework (authority matrix), agreeing concession via approval process.
• Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.
• Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
• Deliver finance tasks in line with current procedures
• Manage costs and expenses in line with process and budget

People, Community & Culture

• Provide (to your community manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.
• Support your general manager in the supervision of the team in line with the Clockwise staff handbook and associated policies.
• Assist with recruitment, on boarding and ongoing training of your wider location/company team members.
• Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.
• Undertake assigned training (both mandatory and development based) as prescribed via Kallidus learning management.
• Take part in the creation and delivery of the locations community events programming including the planning and operations of events

Safety, Compliance & Operations

• Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.
• Manage action planning of member survey feedback and other feedback channels
• Capture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)
• Ensure member onboarding and offboarding process is managed across all relevant systems
• Ensure brand standards are adhered to across the location, conduct walk rounds and audits as required.
• Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.
• Work with your general manager and on-site colleagues to ensure compliance in the use of shield safety and all aspects of the companies compliance with health and safety policy.
• Conduct and oversee daily/weekly/monthly checks as prescribed by Shield safety.
• Act in compliance with our virtual office (VO) licence agreement checks and process
• Manage the process of purchasing in compliance with our PO system and purchasing policy
• Manage your expenses, and those of your team in accordance with the company policy
• Ensure compliant use of company systems from yourself and the team, work to address/resolve any reported issues to ensure standards are met and maintained across the team
• Uphold all policies and procedures as outlined (subject to change).
  

You're fluent in both Dutch and English

Adres van de werkplek:
Clockwise Antwerpen
Olijftakstraat 7-13
2060 Antwerpen

Solliciteren:
sven.steijvers@work-clockwise.com
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