Nestled within the walls of a 15th-century monastery in the heart of Antwerp, Botanic Sanctuary Antwerp represents a distinctive blend of historical heritage and contemporary sophistication. As a five-star superior hotel and proud member of The Leading Hotels of the World, we provide our guests with more than a place to stay — we craft meaningful and unforgettable experiences.

Featuring 108 luxurious rooms and suites, five Michelin-starred restaurants, the award-winning Botanic Health Spa, and exclusive event venues, we are dedicated to delivering unparalleled quality and service. Our vision? To be the destination for remarkable experiences, where every guest feels genuinely seen, valued, and warmly welcomed.

At Botanic, we are driven by passion, excellence, and personal attention to detail. Are you ready to become part of a team that elevates hospitality to an art form? We are currently looking for an outstanding individual to join us as:

Night Auditor

The following tasks will be part of your responsibilities:

• Welcomes guests with a warm smile, performs check-ins and check-outs, and ensures a smooth and pleasant stay during the night hours.
• Holds full responsibility for the hotel during the night and acts as the main point of contact for both guests and colleagues.
• Prepares the hotel administratively and operationally for the next day, including drafting reports and briefing documents for the morning team.
• Restocks the reception supplies, organizes the Front Office desks, and ensures all areas are tidy, presentable, and ready for the day ahead.
• Manages and responds to the mailbox, follows up on Front Office emails, and carries out scheduled wake-up calls.
• Processes no-shows, updates administrative records accurately, and keeps track of reservations.
• Takes room service orders, prepares them with care, and delivers them to guest rooms, allowing guests to enjoy a refined late-night meal.
• Assists with parking and retrieving guest vehicles for late arrivals or early departures, ensuring discretion and efficiency.
• Steps into the role of receptionist when needed and supports colleagues with a variety of tasks that require flexibility.
• Performs light cleaning and organizing duties, such as tidying the lobby bar or restocking essential items.
• Assists the breakfast team in preparing early breakfast items such as coffee, tea, and pastries for early-rising guests.
• Reports to the Front of the House Manager and communicates all relevant night-time updates, incidents, and points of attention.
• Maintains clear and professional communication with other departments to ensure seamless handover and continuity.
• Conducts night security rounds and remains available for events or special guest requests.
• Sorts and delivers newspapers to guest rooms, offering them a thoughtful start to their day with the latest news.
• Ensures a safe, serene, and welcoming atmosphere throughout the night—playing a key role in delivering an exceptional guest experience even while the city sleeps.
  
  
  

Your job profile as night Auditor:

• Demonstrates proven experience with night shifts in a hospitality environment.
• Motivated to thrive in a luxury ***S hotel where excellence in service is key.
• Driven and ambitious, with the ability to exceed guest expectations, even during the quietest hours of the night.
• Thinks creatively and solution-oriented, even when faced with unexpected situations.
• Highly organized, possesses strong analytical skills, and makes well-considered decisions.
• Radiates hospitality and maintains a polished and professional appearance.
• Remains under pressure, while keeping a clear overview during peak moments.
• Has a hands-on mentality and confidently takes initiative to complete tasks independently.
• Possesses excellent communication and interpersonal skills.
• Flexible and willing to work during weekends and public holidays.
• Experienced in security or holds a valid certificate in a safety-related field.
• Fluent in Dutch and English; knowledge of French or German is a valuable asset.
• Shows initiative and stays vigilant, even during the quieter night hours.

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.