Front Office manager
Company
Inspired surroundings require incredible talent! We’re hiring experience makers, doers,
movers, shakers and creators to be part of our amazing property.
SAPPHIRE HOUSE ANTWERP, Autograph Collection is hiring!
Tasks
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
MAIN RESPONSABILITIES:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Serves as a role model to demonstrate appropriate behaviours.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Ensures compliance with all Front Office policies, standards and procedures.
- Provides services that are above and beyond for customer satisfaction and retention..
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Administers the performance appraisal process for direct report managers.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Profile
- Master/Bachelor Hotelmanagement
- Marriott experience, knowledge of Brand Standards and systems
- You know how to work with PMS system Opera
- Experienced teamleader
Offer
Grooming:
Essentiel Antwerp uniform will be provided, nails and hairdo well-groomed
Offer:
- Competitive salary
- Ecocheques
- Meal-vouchers
- 13th month
- Laptop
Solliciteren
Lange Nieuwstraat 20 - 24 | 2000 Antwerpen
Interesse? Stuur dan je CV en recente foto naar hr@sapphirehouseantwerp.com
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