Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.
For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries,
our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first. Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

• A dynamic person who is used to working flexible hours (our operation is 7 days a week)
• Able to be working in Amsterdam and Rotterdam stations and able to be working on board the train from Amsterdam to Brussels or from Amsterdam to Paris as well as visiting any of our offices across the business.
• Customer orientated with previous experience in customer service.
• Resilient, who can work in a changing operational environment
• Team leader with management skills to ensure that the level of customer service we provide is excellent.

• Be a role model and lead all aspects of performance management within the two Netherlands stations as well as onboard the trains, providing leadership and coaching as well as developing the team of crew and pursers.
• Carry out formal performance evaluation on a regular basis with each member of your team.
• Follow up on attendance and disciplinary matters of team members by carrying outinvestigations and taking actions if required
• Communicate with the team to ensure that key KPIs are achieved by driving customer satisfaction both onboard and in the stations and ensure that all new working methods and service processes are communicated to all on board members and respected.
• Drive, implement and monitor change initiatives by gathering feedback from the teams and continuously seeking ways to improve the customer experience and the operational excellence.
• Hold duty on call role in turn with other managers. You will manage unpredictable events by providing leadership and support to Momentum station and onboard crew as well as various stakeholders during travel disruptions to maintain service and operational excellence

• You must speak English and Dutch. French is a plus.
• Previous managerial experience is essential with a proven record of customer service achievement.
• Your open-minded personality will help in providing leadership for all our on-board and stations staff.
• You can work collaboratively within a team and communicate effectively.
• Experienced in team performance management, customer service excellence and operational service within the travel industry (train/plane) is very welcome.
• You have strong communications skills and are confident in dealing with everyone in the company’s structure, various stakeholders.
• You must be willing to learn and take responsibility and have a flexible approach.
• Problem solver and autonomous Manager with the ability to communicate at all levels (management, customers, authorities, external stakeholders) with efficiency and pro activity.
• Experience with computers.

You can expect a great working environment and superb benefits. You must be willing to work full time on a flexible roster with early/late shifts and weekends. Details of the contract of T&C’s will be explained in due course.

If you feel your skills and experience would allow you to excel in this role, please apply by emailing your C.V and a cover letter to the following email address: stephane.aupre@momentumltd.eu and frank.rivier@momentumltd.eu
Closing date for application: 30/06/2025

Or apply by using the button at the bottom of this page.