Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.
For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries,
our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first. Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

Management :

• Roster staff for Eurostar trains and lounges (and any other activity which Momentum may be contracted to undertake) to best meet the operational needs of the business.
• Management of rostering of the crewing and disptach assistants.
• Manage the daily functioning of the crewing and dispatch department in accordance with the budget.
• Report to the Terminal/Operation Manager, Line Manager of MSL and Finance Department.
• Improve and impliment new standards and procedures in accordance with the MSL needs.
• Build working relationships with his/her team and the staff in general.
• Support, assist, develop and coach his/her team.
• Conduct all appraisals and PRP with the team.
• Organise trainings for new procedures and new staff.
• Organise annual medical check-ups, taking into account workers' schedules.
• Responding to union requests for information and representing the department at union meetings.
• Treat people equally without favouritism.
• Set objectives and assess the departmental team on a regular basis.
• Define recruitment needs in department in conjunction with Terminal/Operation Manager, Line Manager of MSL and Human Resources.

Finance & administration :

• Ensure rostering system is an accurate reflection of activity worked and payroll reports are timely and accurate.
• Review of stock inventories : oyster cards, floats, till rolls, etc …
• Analysis of crewing levels and continued management and review of same.
• Checking and authorisation of all invoices.
• Provide statistics.
• Ensure Finance department receive all monthly information by deadlines

• IT skills (MS Word, MS Excel, MS Access, MS Power Point).
• Knowledge or fast learning of digital program (Kernel, Ipad, iService, BOX, Smartsheet …).
• Ability to maintain self-control, patience and determination.
• Extremely organized and respectful of deadlines.
• Flexibility to work from Monday to Sunday at any shift.
• Show empathy, integrity and confidentiality.
• The position is an office based role. Occassional homeworking may be allowed only by agreement with the terminal/operation manager or the line manager.
• May travel on regular bases to other terminal with overnight stays.

ASAP

If you feel your skills and experience would allow you to excel in this role, please apply by emailing your C.V and a cover letter to the following email address: christel.cabanier@momentumltd.eu

Or apply by using the button at the bottom of this page.