At the prestigious Ghent Marriott Hotel on the picturesque Korenlei, you are the key to an impeccable guest experience. From exclusive reservations to warm personal welcomes: you create unforgettable moments. Ready to shine in the heart of Ghent? Then read

As an Reservations & Guest Relations Executive, you guide our guests from booking to check-out, ensuring every detail is perfect. You manage a smooth reservation flow and offer a heartfelt welcome, adapt to individual preferences, and serve as the go-to contact for questions and feedback.

• Reservations & Administration
  
  Handle incoming bookings (by phone, email, online, or walk-ins) and process them accurately in the PMS (Property Management System).
  Monitor room availability and align group bookings, promotions, and rates with the Sales & Revenue team.
  Respond quickly and professionally to inquiries and modification requests.
• Guest Experience & Relationship Management
  
  Prepare guest stays with attention to preferences, special occasions, and transportation needs.
  Greet guests warmly upon arrival, acting as the main contact for VIPs and returning guests.
  Handle complaints or concerns diplomatically and with a solution-oriented mindset.
  Collaborate closely with colleagues from Housekeeping and F&B to exceed expectations.

• You have a background in Hotel Management, Tourism, or a similar field, or relevant experience in hospitality (e.g., reception, reservations, customer service).
• Preferably, you have at least two years of experience in a hotel or hospitality environment.
• Experience with systems like Opera, Protel, or Mews? Great! If not, we’re happy to train you.
• Experience working with international guests, VIPs, or repeat clients is a plus.
• You're available for a full-time position (38h), mainly during office hours Monday through Friday.
• You are fluent in Dutch and English. Knowledge of an additional language such as French, German, or Spanish is a welcome bonus.

We’re not looking for the perfect resume—just the perfect vibe. If you love creating exceptional guest experiences and have an eye for detail, you’ll fit right in.

Your Personality

• You’re strongly guest-oriented, knowing how to approach guests warmly and professionally, with great attention to detail.
• You’re administratively precise - accurate data entry is essential for error-free planning and service.
• You’re a strong communicator both in writing (for guest emails) and in speaking (at the front desk or over the phone).
• You think in solutions and respond swiftly and diplomatically to complaints or unforeseen situations.

At Ghent Marriott, you’ll work in a warm, professional setting within an international network. We invest in your development and ensure a positive working experience.

You’ll receive, among others:

• An attractive salary package
• Industry-leading DKV hospitalization insurance
• Full reimbursement of public transportation costs
• Meal and eco vouchers
• A flexible work schedule: we support a healthy work-life balance and adjust to each other’s needs. A non-traditional 9-to-5 can have its perks - pick up your kids from school, attend that Tuesday sports class, or enjoy free time while others work.
• Access to internal and external training opportunities
• Numerous career advancement options
• Exclusive hotel offers with employee discounts of up to 50%

About us

We are a leading hospitality group in the heart of Ghent, operating iconic hotels such as the Ghent Marriott, Residence Inn by Marriott, the newly opened Holiday Inn Express & Suites, and the soon-to-open Courtyard Ghent & Event Center.

The Ghent Marriott, located on the scenic Korenlei, is the flagship of our portfolio. The hotel features 150 luxury rooms, 9 versatile meeting spaces, and an award-winning riverside restaurant, Midtown Grill, Ghent’s premier steakhouse, known for its premium cuts and bold flavors.

Getting here

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5-minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Ready to apply?

Click the‘Apply Now’ button. You’ll be redirected to our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily upload your CV and details.

If we see a match, you’ll hear from us soon for an initial introduction.

Everyone Welcome
We believe in the power of diversity. Whoever you are, wherever you come from - if you’re excited about this role, we encourage you to apply. We welcome your unique perspective and experience.

Interested? CLICK APPLY and start your journey with Aimbridge today.

Marriott Ghent
Korenlei 10
Belgium
9000 Gent