Nestled within the walls of a 15th-century monastery in the heart of Antwerp, Botanic Sanctuary Antwerp represents a distinctive blend of historical heritage and contemporary sophistication. As a five-star superior hotel and proud member of The Leading Hotels of the World, we provide our guests with more than a place to stay — we craft meaningful and unforgettable experiences.

Featuring 108 luxurious rooms and suites, five Michelin-starred restaurants, the award-winning Botanic Health Spa, and exclusive event venues, we are dedicated to delivering unparalleled quality and service. Our vision? To be the destination for remarkable experiences, where every guest feels genuinely seen, valued, and warmly welcomed.

At Botanic, we are driven by passion, excellence, and personal attention to detail. Are you ready to become part of a team that elevates hospitality to an art form? We are currently looking for an outstanding individual to join us as: Guest Relation Manager

• Acting as the primary point of contact for both national and international guests throughout their stay, embodying the essence of our personalized service.
• Offering a warm welcome and heartfelt farewell to guests, with special attention to VIPs, ensuring a seamless and memorable experience from arrival to departure.
• Proactively following up on guest preferences and special requests, tailoring each stay to individual needs from floral arrangements and birthday surprises to private city tours and fine dining reservations.
• Handling and following up on guest complaints with empathy and a solution-oriented mindset. You also manage profiles of returning guests with previous concerns, ensuring a thoughtful and restorative welcome back.
• Managing and responding to guest feedback and online reviews in a respectful, articulate, and brand-appropriate manner, with a focus on continuous service improvement.
• Coordinating concierge services such as restaurant bookings, museum tickets, personalized shopping advice (including expertise in Antwerp’s diamond district), wellness arrangements, and exclusive cultural experiences.
• Preparing for VIP arrivals based on detailed guest riders, including personalized welcome amenities, handwritten cards, and thoughtfully curated in-room touches.
• Assisting with the planning and execution of special guest moments such as marriage proposals, anniversaries, and other significant occasions handled with creativity, discretion, and precision.
• Collaborating with the Front Office team during check-ins and check-outs, supporting smooth guest transitions with your knowledge of reservation systems and daily operations.
• Managing guest communication via phone and email before, during, and after their stay, maintaining the highest standards of professionalism and discretion.
• Representing the hotel in all guest interactions, serving as an ambassador of our values, identity, and service culture.
• Working closely across departments (including Housekeeping, Food & Beverage, Sales, and Spa) to ensure a harmonious and personalized guest experience.
• Building and maintaining relationships with premium external partners, service providers, and cultural institutions to enhance our offering and surprise our guests.
• Ensuring full familiarity with and adherence to all internal Guest Relations and Front Office procedures, standards, and protocols.
  

• You hold a completed degree from a university or higher education institution, preferably in Tourism, Hospitality, or a related field.
• You have at least two years of experience in luxury hospitality, ideally in a similar role with a strong emphasis on VIP guest service.
• You excel in organization and effortlessly maintain an overview, even when juggling multiple responsibilities at once.
• You are proficient in hotel software and reservation systems, and you use these tools confidently and professionally.
• You are ambitious and dedicated, driven by an intrinsic desire to consistently exceed guest expectations.
• You communicate with ease, professionalism, and flair, both verbally and in writing.
• You remain composed and solutions-focused under pressure, even in the most demanding situations.
• You possess a sharp eye for detail, work with precision, and are committed to the highest standards of quality.
• You are spontaneous, stylish, and exude confidence and sophistication in every guest interaction.
• You work in a structured and proactive manner, with a natural ability to anticipate the needs of others.
• You are a true team player with a service-minded approach and a talent for thinking constructively and collaboratively.
• You are flexible and hands-on, ready to contribute both conceptually and operationally when needed.
• You have excellent command of both Dutch and English; proficiency in French and/or German is a strong asset.
• You combine a perfectionist mindset with discretion—always acting with integrity, respect, and full consideration for the privacy of our guests.
  

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.