Nestled within the walls of a 15th-century monastery in the heart of Antwerp, Botanic Sanctuary Antwerp represents a distinctive blend of historical heritage and contemporary sophistication. As a five-star superior hotel and proud member of The Leading Hotels of the World, we provide our guests with more than a place to stay — we craft meaningful and unforgettable experiences.

Featuring 108 luxurious rooms and suites, five Michelin-starred restaurants, the award-winning Botanic Health Spa, and exclusive event venues, we are dedicated to delivering unparalleled quality and service. Our vision? To be the destination for remarkable experiences, where every guest feels genuinely seen, valued, and warmly welcomed.

At Botanic, we are driven by passion, excellence, and personal attention to detail. Are you ready to become part of a team that elevates hospitality to an art form? We are currently looking for an outstanding individual to join us as: Duty Manager

• Acting as the visible presence of hotel management throughout the day, serving as a key ambassador during VIP arrivals, guest interactions, and high-profile events.
• Supporting the Guest Relations and Front Office teams to ensure seamless handling of guest feedback and complaints, with a consistent, empathetic, and solution-focused approach.
• Maintaining a comprehensive and up-to-date Duty Management logbook, documenting all relevant incidents, operational notes, and guest feedback for clear communication and continuity.
• Conducting regular walkthroughs of the property to proactively identify and address safety concerns, maintenance needs, or service inconsistencies.
• Providing operational assistance across all departments, particularly Front Office, Guest Relations, Concierge, and Food & Beverage to ensure smooth day-to-day functioning and optimal guest satisfaction.
• Overseeing and managing the fire detection system, and ensuring regular checks of the pool facilities in accordance with safety and hygiene standards.
• Offering first-line technical support in collaboration with the Technical Department (TD), including addressing in-room issues (HVAC, TV, Chromecast, lighting, Wi-Fi), event space troubleshooting, and spa facility familiarity.
• Assisting with front office administrative duties, including compiling insurance reports, coordinating handovers, and maintaining compliance with operational protocols.
• Serving as an IT liaison during meetings and events, supporting audio-visual setups and resolving ad-hoc tech concerns for both guests and internal teams.
• Ensuring strong interdepartmental communication and collaboration, acting as the key contact point for internal coordination during the absence of senior management.
• Stepping in to support Food & Beverage outlets as needed, maintaining service continuity during peak hours or special occasions.
• Collaborating with the Housekeeping and Spa teams to ensure guest rooms and wellness areas meet the highest standards of luxury, cleanliness, and ambiance.
• Reporting directly to the Front of House Manager or General Manager, and providing real-time updates on operational highlights, guest experiences, and service opportunities.
• Actively contributing to a warm, professional, and five-star guest experience by demonstrating leadership, calm under pressure, and a hands-on mentality.
  

• You have proven experience in a similar role within the luxury hospitality industry, such as Duty Manager, Shift Leader, or Assistant Front Office Manager – ideally in a four- or five-star hotel environment.
• You are driven, ambitious, and intrinsically motivated to exceed expectations and deliver exceptional service.
• You possess excellent interpersonal and communication skills, allowing you to inspire and reassure both guests and colleagues.
• You remain calm and solution-oriented under pressure, even in high-stress or unexpected situations.
• You work with precision and have a well-developed sense of timing, structure, and quality.
• You exude spontaneity, professionalism, and a naturally confident, polished presence in every interaction.
• You are proactive and organized, effortlessly anticipating needs before they arise.
• You are a true team player who thrives in collaboration but also takes confident, independent decisions when needed.
• You have a hands-on mentality and are not afraid to think along and actively assist on the floor.
• You are multilingual, with excellent command of both Dutch and English; fluency in French and/or German is a strong asset.

• Employment at the only 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary team.
• A competitive and market-aligned salary, complemented by benefits including meal vouchers, commuting reimbursement, and hospitalization insurance.
• Access to discounts on our hotel services: from F&B to rooms.