Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities.

Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.

• Functions as the strategic business leader of the property's Hotel Operations.
• Areas of responsibility may include Front Office, Recreation/Health, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.
• Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
• The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
• To ensure the smooth and efficient operation of the hotel on a day-to-day basis through teamwork and customer focus.
• To maintain a collaborative environment that supports the goals of the owners and Cardo Hotels.
• Ensures adherence to quality standards throughout all departments.
• Reviews and approves all operating budgets and forecasts with General Manager.
• Approves all purchase requisitions.
• Assumes responsibility as General Manager in his / her absence.
• Communicates daily with all department and team managers, VIPs, and other clients, to remain informed and involved.
• Participates in Management Group meetings. Attends and participates in other meetings as needed.
• Develops forecasting procedures and approves all forecasting on a monthly basis with General Manager.
• Work with General Manager and Chief Engineer to resolve any capital related items.
• Resolves problems with employees and customers on a daily basis.

Principal Accountabilities:

• Managing Profitability
  
  1. Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
  
  2. Analyze service issues and identifies trends.
  
  3. Make and execute the necessary decisions to keep property moving forward toward achievement of goals.
  
  4. Work with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Managing Revenue Goals
  
  1. Monitors hotel operations sales performance against budget.
  
  2. Reviews reports and financial statements to determine hotel operations performance against budget.
  
  3. Coach and support operations team to effectively manage occupancy & rate, wages and controllable expenses.
  
  4. Review the wage progress and compare budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
• Leading Operations and Department Teams
  1. Champion the brand’s service vision for product and service delivery and ensure alignment amongst the hotel leadership teams.
  
  2. Develop systems to enable employees to understand guest satisfaction results.
  
  3. Communicate a clear and consistent message regarding departmental goals to produce desired results.
  
  4. Develop and manage internal key stakeholder relationships.
  
  5. Provide targeted and timely communication of results, achievements and challenges to the stakeholders.
• Managing the Guest Experience
  1. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  
  2. Responds to and handles guest problems and complaints.
  
  3. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  
  4. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Managing and Conducting Human Resources Activities
  
  1. Facilitate the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  
  2. Ensure employees are treated fairly and equitably.
  
  3. Ensure that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
  
  4. Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  
  5. Incorporate guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  
  6. Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  
  7. Solicit employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  
  8. Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  
  9. Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
  
  10. Champion change, ensure brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

• Excellent management and leadership skills
• Excellent Communication Skills
• Action orientated with a drive for results
• Focus on quality
• Initiative and the Anticipation of needs
• Awareness of internal and external customer needs
• Attention to detail
• Problem solver
• Positive approach

Qualifications, Skills & Experience

• Fluent in both English and French and/or Dutch
• Exceptional organizational skills
• Internationally experienced
• Affinity with a more refined lifestyle

Education and Experience

Minimum 4 years experience in similar role in comparable property with sizeable rooms and meeting spaces.

Preferred:

• Has demonstrated the ability to always lead the teams by example.
• Has demonstrated the ability to work with other Team Members
• Successful track record of working in a collaborative/matrixed environment.
• Has demonstrated the ability to always work on behalf of Guests
• Successful track record of working in a collaborative/matrixed environment
• Ability to evaluate and identify business opportunities for a business

Please apply by using >>>>THIS LINK<<<<<

Cardo Brussels Hotel
att. Duco Heijbroek
Rogierplein 3 Place Rogier
1000 Brussels/Bruxelles