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Night Auditor

Bedrijf

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Taken

What’s the job?

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay.

Your day-to-day

  • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
  • Look smart – wear your uniform with pride
  • Act as Manager on Duty:
    * Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
    * Dealing and managing the guest’s complaints
    * Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
  • Maintains intimate knowledge of departmental standards and procedures
  • Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
  • Maintains cashier float and ensures accurate daily report of all money received
  • Keep abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest’s requests of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
  • Performs the audit balances and prepares all works for audit
  • Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time
  • Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP’s
  • Ensure that the security tours are done as per safety procedure
  • Assist in the Room Service
  • Comply with Hotel Rules & Company Grooming Standards
  • Familiarise yourself with emergency and evacuation procedures

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Profiel

What we need from you

  • Look smart – wear your uniform with pride
  • Great communication skills
  • Bachelor’s degree/Higher education qualification
  • Minimum of 2 years’ experience in hospitality (Front Office)
  • Basic math skills are used frequently when handling cash or credit
  • Have the ability to work a flexible schedule including weekends and/or holidays
  • Must speak fluent English, French and or Dutch.
  • Being passionate about people and service
  • Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Solliciteren

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Applicants can apply with us through sending their CV and motivation letter to bruzm.job@ihg.com

Crowne Plaza Brussels Airport
Leonardo Da Vincilaan 4
1831 Diegem

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Statistics

Aantal keer bekeken: 2156

Opdrachtgever

Crowne Plaza Brussels Airport

Publicatiedatum

13.05.2022

HR Department
+32 (0) 2 416 33 37
bruzm.job@ihg.com www.crowneplazabrusselsairport.be/brochure/
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