There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day-to-day

People:

• Help create a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Ensure Staff and Manager awareness of HR policies and procedures
• Assist with progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process,and related programmes to foster productivity and enhance performance by providing constructive feedback.
• Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes. Manage induction program.
• Maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.
• Organize staff events such as end-of-year party, activities to collect pledges for the IHG Foundation, etc
• Organize trainings and assists in the development of all staff members, whether with internal or external trainings: issue invitations to attend programs, maintain records of training attendance, implement
• Orientation, promote and facilitate cross training, job rotation and multi skilling
• Responsible for the regular updating of the Heart of House (employee corridors/areas)
• Manage standardized responses to correspondence
• Make and update job descriptions. Manage the on-line recruitment through the web sites used. Post open positions on the internal and external job boards and channels.
• Actively recruit and do a first selection and interview of candidates. Follow up with the recruitment communication. Also adherence to pre, during and postemployment checklists.

Guest experience:

• Assist in creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

Responsible business:

• Help develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Researchand investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Assist Managers in developing work practices that are in line with health and safety policies and manage rehabilitation programs
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• Visit schools on a regular basis to build connections and future opportunities in line with IHG Academy.
• Data base management 

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we need from you

• Bachelor Degree in Office or HR Management
• Additional 1 or 2 years related experience in HR is an asset
• Great communication skills
• Good knowledge of Belgian social legislation
• Must speak and write fluent Dutch and English. Knowledge of French is preferred. Any other language is an asset
• Flexible and proactive personality
• Discrete

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Applicants can apply with us through sending their CV and motivation letter to bruzm.job@ihg.com

Crowne Plaza Brussels Airport
Leonardo Da Vincilaan 4
1831 Diegem

Or use the buttons at the bottom of the page