Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.
For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries,
our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first. Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

A full-time Crewing and Dispatch Assistant position is available in the Crewing and Dispatch Department in Brussels. The successful candidate to be trained on basic front desk (check in and checkout, updating of the crew list, monitoring train delays…).

Key areas of responsibility:

• Front desk shift work
• Crew allocation
• Update of computer systems
• Dispatch of crews
• Control of on-board equipment
• Forecast passenger figures and place orders with the CAV for all food, drink and equipment requirements.
• Maintain a database of passenger figures for forecasting purposes, stock movements, top up orders and special meal requests.
• Study reports of the previous day’s journey, and feedback relevant information to crews as required.
• Prepare information for the following day’s crews on loading and any special events.

Financial aspects of the job:

• Count and keep inventory of oyster cards
• Count and keep inventory of the cash floats
• Count and register under crewed trains, volunteers, etc.

• Fluency in English and Dutch or French
• Computer literacy and ability to work efficiently with numbers (Word, Excel, Access)
• Ability to maintain self-control, patience and determination in a highly pressurized environment and unexpected situations
• Logical approach to challenges
• Extremely organized and respectful of deadlines
• Ability to solve daily tasks with minimum supervision
• Flexibility to work under changing shifts