Lying at the confluence of the Lys and the Escaut, Ghent unveils itself over time. Seductive and welcoming, it has been described as one of the best-kept secrets of Europe. Indeed, Ghent can best be discovered slowly and is worth the wait.

The ‘1898 The Post’ is without a doubt the reincarnation of all the hotels that have come before it in this city of the Mystic Lamb, showing the same spirit, the same intimate beauty, revealing itself in each and every room. An ode to origins Each of the 38 rooms exude warmth, geniality and personality but each is unique and has its own story to tell.

The high ceilings and the dark green walls give a special elegance to the warmth exuded by each room. Large windows, the wood that is everywhere and an indirect light fill each room with a comfort such that you feel at home before you have even unpacked.

The antique furniture dating from the 20th Century stands harmoniously side by side with modern technology ensuring maximum comfort for the most demanding guests.

Designed with flair and an eye for detail, these exceptional rooms show a rare elegance, reflecting geographical insight and aesthetic coherence, integrating naturally into the interior of this new hotel. The rooms and suites in this hotel range from 20 to 65m2 in size and offer a stunning view of the city

Function:

The Assistant Front Office & Reservations Manager is responsible for providing a smooth reservation experience to bookers of any kind, welcoming and efficient service to all events
organizers and attendees, in line with the hotel’s vision and values on customer satisfaction. He/she will also be responsible for for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. He/She will be in charge of the Front Office Department and Individual Reservations

Main responsibilities:

Covering the Front Office desk, mostly (but not always) with a Front Desk associate
Trains new Front Desk associates/interns
Create/modify Standard operating procedures will result to better services
Evaluates in a consistent manner Front Desk associates/interns
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
Accepts, enters and follow up on email and telephone reservations
Sends list of important guests for the coming week
Follows-up on repeaters with regard to loyalty and possible future collaborations (corporate rates) in consultation with Sales & Revenue Manager
Is recognized as the first point of contact for the individual guests
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
To administer all channels of reservations to ensure that room bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To up-sell the hotel products and services
Passes on potential companies to Sales & Revenue Manager for prospecting
Organizes guided tours in the absence of Sales & Revenue Manager
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in keeping the hotel reception area clean and tidy at all times.
To report any maintenance, breakage or cleanliness problems to the relevant manager.
To administer the general petty cash system and float in an accurate manner.
To undertake all training as required (i.e. first aid, health and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

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Assistant Front Office & Reservations Manager

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