MARRIOTT is CULTURE, CAREER, LUXURY, LIFESTYLE!
Inspired surroundings require incredible talent! We’re hiring experience maker, doers, movers, shakers and creators to be a part of our amazing properties.

SAPPHIRE HOUSE ANTWERP, Autograph Collection is hiring!
This boutique hotel of 139 rooms, soon to open, will be the first Marriott hotel in the vibrant city of Antwerp. Promising to be the luxury lifestyle hotel everyone has been waiting for, we
cannot wait to start welcoming Bonvoy Travellers from all over the world and guide them when exploring the beautiful city of Antwerp.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or
credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directionsand information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks nd traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

MAIN RESPONSABILITIES:
• Provide a fast, efficient, courteous and personalized check-in/check-out
• Greet and direct guest
• Know how to recognize regular and elite guest
• Respond to all guest requests according to standards and manage guest complaints
• Adhere to Marriott's accommodation policy and standards
• Correctly bill and collect various forms of payment
• Maintain an up-to-date guest file
• Maintain good communication and relations with the different departments
• Ensure a professional appearance at all times
• Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation
• Ensures courteous customer check-in and check-out quickly and efficiently.
• Assumes telephone service according to the standards.
• Informs customers about the types of rooms, meeting rooms and various outlets.
• Is aware of the daily tasks, events, VIP arrivals and groups

Sapphire House Antwerp
Lange Nieuwstraat 20 - 24 | 2000 Antwerpen

Interesse? Stuur dan je CV en recente foto naar hr@sapphirehouseantwerp.com
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